Partner Success Agent (IT & DE speaker)

As a Partner Success Agent, you will build long term partnerships and drive business growth for our partners in the Premium & Casual cluster by joining our amazing team in the Milan office.
You will mainly collaborate with Italian and German Partners to drive their success through developing a customised growth strategy in order to maximize sales, increase high-demand stock level and optimise profitability on the long term.

You will support our Partners in navigating the Miinto ecosystem to fulfil their business needs while achieving Miinto company targets at the same time.

In joining our team as a Partner Success Agent, you will also secure strong implementation and buy-in on new initiatives and new project roll-outs, acting as an ambassador for the company both internally and externally.

What you'll do:

• Provide advisory on how to improve our Partners' performance on Miinto via related assortment optimization strategies
• Improve portfolio performance for specified metrics, e.g: pNPS, stock core, return rate, GMV and GMV growth, discount share and stock exposure per market
• Campaign Participation: ensure participation to promotional activities and negotiate commercial conditions with assigned Partners to grant the success of Miinto campaigns
• Provide consultation on accounting/finance-related requests: e.g profit calculation, financial reports overview and invoicing related queries
• Handle negotiations related to terms and conditions updates, including churns negotiations, contracts terminations management and win-back
• Be the main point of contact for Partners and handle incoming inquiries using the following channels: chat, mail, video and phone calls

What we are looking for:

• Fluent spoken and written English, German and Italian
• Mid-level experience at working within customer care/sales field B2B or B2C (min. 2 years' experience)
• Curiosity to learn and understand technical issues
• Good communication skills and high-quality awareness
• Proactive approach, drive and determination to achieve sales objectives and KPIs
• Capable of spreading a positive vibe amongst Partners and team members alike

What to expect from us:

• A lovely office in the centre of Milan
• Hybrid contract with flexibility of working from home
• Once a week, we have breakfast paid by Miinto at the office
• Miinto work-out only for Miinto employees fully paid by the company each Wednesday (either joined remotely or in-person)
• A lunch ticket provided for each working day
• Dog-friendly office
• A truly multicultural, respectful work environment - we currently have employees from 15 different nationalities.
• A flat hierarchy built on trust and collaboration
• A ton of fun because we like what we do
• Competitive salary and benefits as well as company discounts on Miinto
• The opportunity to work for a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team

Why Miinto?

We are the fastest growing online fashion platform in Europe, connecting shoppers, boutiques and brands across 14 different markets. Founded in 2009, we are home to more than 600 employees from more than 15 nationalities across offices in Copenhagen, Warsaw, Milan, Oslo and Amsterdam.

By joining Miinto, you will become part of a diverse team of ambitious and dedicated experts to inspire and support you on our mission to empower the world's best dressed people.

We work hard at Miinto, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities. We respect each other and try to learn as much as possible from our diversity.

We are committed to hiring top talent regardless of race, religion, national origin, sexual orientation, gender identity, and age. As a result, we encourage all qualified candidates to apply for the position.

Please send your CV in English.