Are you a problem-solver with a keen eye for detail? Do you thrive in a fast-paced environment where your decisions directly impact customer satisfaction?

We’re looking for a Fulfilment Junior Specialist to join our Freight & Fulfilment team. In thi role, you’ll be responsible for managing various deviation processes related to order fulfilment ensuring smooth and efficient resolutions. You’ll be joining a team of four specialists, eac dedicated to supporting fulfilment operations in their respective regions. As the key expert for your area, you’ll take ownership of fulfilment-related inquiries, tackling daily deviations—mos of which follow established processes.

At Miinto, we welcome new ideas and encourage you to challenge the way we work today. Your insights will help us improve existing processes, and you’ll play an essential role i identifying areas where AI and automation can drive efficiency. While you won’t be expected t develop AI solutions yourself, your input will be critical in shaping how we optimise workflows and reduce manual tasks.

What you'll do:

Your key responsibilities will include:

• Own the investigation process for lost, damaged, or delayed parcels, ensuring timely and effective resolutions.
• Collaborate with carriers to resolve fulfilment issues and drive process improvements.
• Make confident decisions, clearly communicating outcomes while maintaining empathy and professionalism.
• Identify and mitigate fraud risks, safeguarding the integrity of our operations.
• Actively contribute to process improvements, sharing insights on how we can enhance efficiency and streamline workflows.
• Support AI and automation initiatives by identifying areas where technology can reduce repetitive tasks—helping shape future solutions.
• Continuously support improving fulfilment processes, enhancing efficiency and Service Level Agreements (SLAs)
• Provide top-tier support to partners and customers, crafting professional written communication in business-level English.
• Work cross-functionally, supporting colleagues and contributing to a high-performing, collaborative team environment.

What we are looking for:

• A proactive mindset — we value fresh ideas and encourage you to help shape how we work.
• Strong decision-making skills, balancing stakeholder needs with clear, logical reasoning.
• Excellent communication skills —assertive, empathetic, and professional— to build trust even in challenging situations.
• Meticulous attention to detail, ensuring no issue goes unnoticed.
• Analytical mindset, with the ability to interpret data and turn insights into actionable improvements.
• Critical thinking skills, enabling you to navigate complex fulfilment scenarios with ease.
• A keen interest in process optimisation, actively supporting the identification of areas for AI and automation improvements.
• Fluency in English (C1 level or higher), both written and spoken, for effective communication across international teams.

Nice to have:

• Previous experience in eCommerce and/or logistics, especially in customer service or claims departments, is a plus.

What to expect from us: 

• A truly multicultural, respectful work environment - we currently have employees from 35 different nationalities.
• Every Tuesday and Thursday lunch in the office is covered by Miinto, same with the weekly breakfast on Thursdays.
• Unlimited snacks, great coffee, tea and a variety of soft drinks at the office.
• A flat hierarchy built on trust and collaboration.
• A ton of fun because we like what we do.
• Competitive salary, as well as company discounts on Miinto.
• Nice package of benefits including healthcare at LuxMed, private life insurance and access to MyBenefit platform
• The opportunity to work for a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team.

Why Miinto?

We are the fastest-growing online fashion platform in Europe, connecting shoppers, boutiques and brands across 14 different markets. Founded in 2009, we are home to more than 300 employees from more than 35 nationalities across offices in Copenhagen, Warsaw, Milan, Oslo and Amsterdam.

By joining Miinto, you will become part of a diverse team of ambitious and dedicated experts to inspire and support you on our mission to empower the world's best-dressed people.

We work hard at Miinto, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities. We respect each other and try to learn as much as possible from our diversity.

We are committed to hiring top talent regardless of race, religion, national origin, sexual orientation, gender identity, and age. As a result, we encourage all qualified candidates to apply for the position.

Please send your CV in English.