Customer Success Agent

📍 Warsaw (Hybrid) | 🌍 Join a Global, Inclusive Team | 💡 Grow Your Career

Be the voice our customers love. Shape the way they shop.
At Miinto, we’re redefining fashion retail - connecting shoppers, boutiques and brands in 14 markets across Europe and the United States. We’re now looking for a Customer Success Agent to join our multicultural Warsaw hub and deliver exceptional experiences to our European customers.
If you’re passionate about fashion, problem-solving and building lasting relationships, this is your chance to be at the heart of a fast-growing eCommerce leader.

What you’ll do
● 🎯 Be a trusted fashion guide – help customers discover the perfect style during
their shopping journey.
● 💬 Deliver top-tier support via email and live chat - always with empathy,
efficiency and flair.
● 🔍 Problem-solve with impact – troubleshoot and coordinate with internal teams for
swift resolutions.
● 📊 Be the customer’s voice – collect and share feedback to help us shape better
products and services.
● 🤝 Work across teams to create seamless, memorable customer experiences.

What makes you a great fit
● Fluent in Polish and English (spoken & written) – bonus points for extra languages.
● A natural communicator with a customer-first mindset.
● Proactive, adaptable and resourceful – you enjoy finding solutions, not just answers.
● Team player who thrives in cross-functional, multicultural environments.
● Previous customer service experience is a plus (but your mindset matters more).
● Available to work some weekend shifts.

What you’ll get
● 🚀 Career growth – mentorship and internal mobility opportunities.
● 🏢 Hybrid work setup – work from our vibrant Warsaw office and from home.
● 🌏 Truly global environment – 35+ nationalities, 5 offices and endless cultural
exchange.
● 💬 Flat hierarchy & open feedback culture – your ideas will be heard and valued.
● 🎉 Community & fun – social events, team activities and celebrations that bring us
together.
● 👗 Exclusive perks – company discounts on Showroom.pl
● 💚 Purpose-driven company – we’re committed to diversity, sustainability and
empowering fashion for all.

Why Miinto?
Founded in 2009, Miinto is now one of Europe’s fastest-growing online fashion marketplaces. Our mission? Empower the world’s best-dressed people while supporting local boutiques and sustainable shopping choices. We believe in work-life balance, career acceleration and building a workplace where everyone feels they belong - no matter their background, identity or style.
If you’re ready to be part of a team where fashion meets purpose and every customer interaction matters, we’d love to meet you.

Apply today and help shape the future of fashion retail.

Please send us your CV in English.